Delivery information about Online Orders from Roo's Beach UK

All our orders are dispatched via Royal Mail from our Porth store. We aim to process all orders as quickly as possible.

UK Delivery - Please note: some delays are expected due to unprecedented volumes of online orders for couriers to deal with. Unfortunately Next Day Delivery is currently not offered during lockdown.

FREE UK standard delivery on orders over £50
You should receive your order within 3 to 5 working days. 

Standard Delivery is £4.50 for orders under £50
Orders are sent via Royal Mail's Tracked 48 Service. A signature is not required. Please allow 3 to 5 working days for delivery.  
Next Day Delivery is not currently available during lockdown

Overseas Delivery
Orders to Europe are charged £7.50 for postage. 
Orders to Europe over £150 are FREE 
Orders to the Rest of the World are £14.50

Please allow 5 – 7 working days for delivery to Europe and 10 – 12 working days to the rest of the world.

Please note the following items may not be shipped internationally:
Nail Varnish or polish over 30ml
Perfumes and aftershaves

Pick Up in Store
You can choose to collect your online order in store for FREE, 7 days per week. All Click and Collect orders will be available to collect from our Porth store at Alexandra Road, Porth, Newquay, TR7 3NB.

When collecting, please bring along your order details, including the order number.


My order has not arrived, where is it?

If your order has not reached you within the estimated delivery period, it could be for the following reasons:

• Royal Mail has experienced a delay
• Royal Mail has made a delivery attempt and has left you a calling card
• Your parcel has been left with a neighbour
• Your parcel has been left in a safe place that you have specified when you placed your order

If none of these apply or you still cannot locate your parcel, please email or phone 01637 873991