All our orders are dispatched via Royal Mail from our Porth store. We aim to process all orders as quickly as possible.
Standard Delivery is £4.50. Orders are sent via Royal Mail's Tracked 48 Service. A signature is not required. Please allow 3 to 5 working days for delivery.
FREE UK standard delivery on orders over £50
You should receive your order within 3 to 5 working days.
Next day UK delivery is £6.50 This service is only available for orders placed on Monday to Thursday. Orders need to be placed by 3pm. Next day delivery is not available on a Saturday. Please note, any orders placed on the weekend that have selected this delivery method, will be processed as a Next Day order on a Monday with delivery being scheduled for a Tuesday. As this is a Royal Mail tracked service a signature is required on delivery of the parcel.
Orders to Europe are charged £7.50 for postage.
Orders to Europe over £150 are FREE
Orders to the Rest of the World are £14.50
Please allow 5 – 7 working days for delivery to Europe and 10 – 12 working days to the rest of the world.
Please note the following items may not be shipped internationally:
Nail Varnish or polish over 30ml
Perfumes and aftershaves
Pick Up in Store
You can choose to collect your online order in store for FREE, 7 days per week. All Click and Collect orders will be available to collect from our Porth store at Alexandra Road, Porth, Newquay, TR7 3NB.
When collecting, please bring along your order details, including the order number.
ORDER RELATED QUERIES
My order has not arrived, where is it?
If your order has not reached you within the estimated delivery period, it could be for the following reasons:
• Royal Mail has experienced a delay
• Royal Mail has made a delivery attempt and has left you a calling card
• Your parcel has been left with a neighbour
• Your parcel has been left in a safe place that you have specified when you placed your order
If none of these apply or you still cannot locate your parcel, please email firstname.lastname@example.org or phone 01637 873991