All our orders are dispatched via Royal Mail. We always aim to package and send your order as quickly as possible.
Standard Delivery is £4.50 per order. This is an untrackable service, sent via Royal Mail as a 2nd class delivery. Please allow 3 to 5 working days for delivery.
FREE UK standard delivery on orders over £50
You should receive your order within 3 to 5 working days.
Next day UK delivery is £6.50 per order.
This is available for orders placed on Monday to Thursday (for Friday delivery) only. Please order by 2pm. (Please note, orders placed on the weekend that have selected this option, will be sent Next Day on Monday.) As this is a Royal Mail tracked service a signature is required on delivery of the parcel.
Orders to Europe are charged £7.50 for postage.
Orders to Europe over £150 are FREE
Orders to the rest of the world are £20
Please allow 5 – 7 working days for delivery to Europe and 10 – 12 working days to the rest of the world.
Please note the following items may not be shipped internationally:
Nail Varnish or polish over 30ml
Perfumes and aftershaves
Parcels exceeding 2kg may be eligible for additional delivery fee. Please email email@example.com for more information.
Click & Collect in Store
You can choose to collect your online order in store for FREE, 7 days per week. All Click and Collect orders will be available to collect from our Porth store at Alexandra Road, Porth, Newquay, TR7 3NB.
When collecting, please bring along your order details, including the order number.
ORDER RELATED QUERIES
My order has not arrived, where is it?
If your order has not reached you within the estimated delivery period, it could be for the following reasons:
• Royal Mail has experienced a delay
• Royal Mail has made a delivery attempt and has left you a calling card
• Your parcel has been left with a neighbour
• Your parcel has been left in a safe place that you have specified when you placed your order
If none of these apply or you still cannot locate your parcel, please email firstname.lastname@example.org or phone 01637 873991