delivery & returns

Delivery Information

All our orders are dispatched via Royal Mail from our store. We aim to process all orders as quickly as possible.

UK Delivery

Please note: some delays are expected due to unprecedented volumes of online orders for couriers to deal with. 

FREE UK standard delivery on orders over £50

You should receive your order within 3 to 5 working days. 

Standard Delivery is £4.50 for orders under £50
Orders are sent via Royal Mail's Tracked 48 Service. A signature is not required. Please allow 3 to 5 working days for delivery.  
   
Next Day Delivery is £7.50 - Royal Mail
This service is only available for orders placed on Monday - Thursday. Orders need to be placed by 3pm. Next day delivery is not available on a Saturday. Please note: any orders placed on a weekend that have selected this delivery method, will be processed as a Next Day order on the following Monday, with delivery scheduled for the Tuesday. As this is a Royal Mail tracked service, a signature is required on delivery of the parcel.   

Overseas Delivery

Orders to Europe are charged £7.50 for postage. 
Orders to Europe over £150 are FREE 
Orders to the Rest of the World are £14.50

Please allow 5 – 7 working days for delivery to Europe and 10 – 12 working days to the rest of the world.

Roo's Beach will not be responsible for any import duties / local taxes payable or delivery delays

Please note the following items may not be shipped internationally:
Nail Varnish or polish over 30ml
Perfumes and aftershaves

Pick Up In Store

You can choose to collect your online order in store for FREE, 7 days per week. All Click and Collect orders will be available to collect from our Porth store at Alexandra Road, Porth, Newquay, TR7 3NB.

When collecting, please bring along your order details, including the order number.

Returns & Exchanges

We love all the products we sell, but if you find your order isn't quite right, don't worry, you can return or exchange. Please note however, we do not accept returns or exchanges on the following items, unless faulty:

• Nail varnish
• Perfume
• Earrings
• Underwear: thongs or briefs

Returns Process - Full priced items

There is a 'Returns' section on the reverse of your order form, which needs to be completed and accompany your returned items.

Please send your unwanted items back within 14 days with proof of purchase, making sure they are unused and good as new, in their original packaging with all swing tags still attached to:  

Roo's Beach
Alexandra Road
Porth, Newquay
Cornwall, TR7 3NB

There is a return address sticky label on your order form that you can use, but you’ll need to pay the return postage fee. We recommend using a tracked delivery service for the return.

When we've received your goods your order will be refunded to your original method of payment within 5-10 working days.

Returns Process - Sale items

All sale purchases need to be returned within a 7 day period to qualify for a full refund. No other returns outside of this time will be accepted. Please follow process above.

Returns Process - Click & Collect/pick up in store items

All "pick up in store" purchases need to be collected and returned within a 7 day period to qualify for a full refund. No other returns outside of this time will be accepted.


Exchange Process

If you wish to exchange an item for a different size, please return your order ensuring that the relevant section is completed on the reverse of the order form.

We will send the alternative size when we have received your return. Unfortunately we are unable to reserve stock for exchanges. If the requested alternative size is unavailable, our Returns Team will inform you and will proceed to process a refund.

Please note, we do not exchange items for alternative styles.


Order Cancellation

Please note, that an order can not be cancelled once it has been placed. Please follow the returns process outlined above to receive a refund ensuring the unwanted items are returned within 14 working days or 7 working days for Sale items.   
Please call the Porth store on 01637 873991 if you have any further questions regarding the returns or exchange process. 

Discount Codes

If you forget to enter a valid discount code at the checkout, we are unable to refund you the difference after processing an order. 

In Store Exchange Process

Please note that we are happy to offer an exchange or credit note on all full price purchases if returned within 14 days, in perfect condition with your till receipt. We do not offer an exchange against sale or discontinued items. 
Credit notes are valid for six months from the date of issue. 
We do not offer refunds in store.  

Faulty Goods

We work hard to ensure we source and develop products of the highest standards, however sometimes the odd thing slips through the net.

If you find that your order is faulty or damaged in any way, just give us a call and we'll sort it out as quickly as possible.

 

sign up to our newsletter