delivery & returns
All our orders are dispatched via Royal Mail from our store. We aim to process all orders as quickly as possible.
Please note: some delays are expected due to unprecedented volumes of online orders for couriers to deal with.FREE UK standard delivery on orders over £50
You should receive your order within 3 to 5 working days.Standard Delivery is £4.50 for orders under £50
Orders to Europe are charged £7.50 for postage.
Orders to Europe over £150 are FREE
Orders to the Rest of the World are £14.50
Please allow 5 – 7 working days for delivery to Europe and 10 – 12 working days to the rest of the world.
Roo's Beach will not be responsible for any import duties / local taxes payable or delivery delays
Please note the following items may not be shipped internationally:
Nail Varnish or polish over 30ml
Perfumes and aftershaves
Pick Up In Store
You can choose to collect your online order in store for FREE, 7 days per week. All Click and Collect orders will be available to collect from our Porth store at Alexandra Road, Porth, Newquay, TR7 3NB.
When collecting, please bring along your order details, including the order number.
Returns & Exchanges
We love all the products we sell, but if you find your order isn't quite right, don't worry, you can return or exchange. Please note however, we do not accept returns or exchanges on the following items, unless faulty:
• Nail varnish
• Underwear: thongs or briefs
Returns Process - Full priced items
To return an item(s) from this order, head to our ONLINE RETURNS PORTAL at:
Enter your order number and email address used.
The portal will allow you to process a return, assuming the item is eligible for return and it is being returned within a 14 day time period (or 7 days for sale / pick up in store items).
Once you have completed the online form, you will receive an email with instructions on how to send the items back to us. Please note: it is your responsibility to package the items appropriately for return. Any orders damaged in transit back to us will not be refunded.
All items should be returned as new, in their original packaging with all tags and labels attached, including the Roo’s Beach Returns Tag. We recommend using a tracked delivery service for the return.
When we've received your goods we will review the items and if approved for return, your order will be refunded to your original method of payment within 5-10 working days.
For full priced items, you will need to request your return through our returns portal within 14 days of receiving the item. Once the return request has been made you will need to send it to us within 3 business days in order to be eligible for a full refund.
No other returns outside of these time frames will be accepted.
Returns Process - Sale items
Please follow the process above, however for sale items, you will need to request your return through our returns portal within 7 days of receiving the item. Once the return request has been made, you will need to send it to us within 3 business days in order to be eligible for a full refund.
Returns Process - Click & Collect/pick up in store items
All "pick up in store" purchases need to be collected and returned within a 7 day period to qualify for a full refund. No other returns outside of this time will be accepted.
Please note, that an order can not be cancelled once it has been placed. Please follow the returns process outlined above to receive a refund ensuring the unwanted items are returned within 14 working days or 7 working days for Sale items.
Please call the Porth store on 01637 873991 if you have any further questions regarding the returns or exchange process.
If you forget to enter a valid discount code at the checkout, we are unable to refund you the difference after processing an order.
In Store Exchange Process
We work hard to ensure we source and develop products of the highest standards, however sometimes the odd thing slips through the net.
If you find that your order is faulty or damaged in any way, just give us a call and we'll sort it out as quickly as possible.